Privacy policy

Last updated: 15 December 2025

“DOTEX Solutions” Ltd. (“we”, “us”, “our”) which is written in Bulgarian as "ДОТЕКС Солюшънс" ООД operates this website (the “Website”, "dotex.bg"), which serves as an online catalogue for industrial equipment and as a platform for submitting inquiries for quotations and/or consultations (the “Services”).
The Website does not accept online payments and does not perform online sales.

The Website is hosted and technically maintained via the Shopify platform, which provides the technical infrastructure necessary for the operation of the Website.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit the Website, submit inquiries through contact forms, or otherwise communicate with us.

1) Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you use the Website, we may collect the following:

1.1. Information You Provide Directly

Contact details: first and last name, email address, phone number (if provided), company/organization (if provided), job title (if provided).

Inquiry content: information you submit through contact forms (e.g. product interest, technical parameters, preferred timeline, site/location for inspection – if you choose to share such information).

Communications: information contained in emails, phone calls, or chat communications when you contact us.

1.2. Information Collected Automatically

Technical and access data: IP address, device type, browser type, operating system, approximate location (based on IP address), cookie identifiers.

Website usage data: pages visited, navigation behavior, approximate session duration, actions performed on the Website.

Important: We do not collect or process payment card information, as we do not accept online payments.

2) Sources of Personal Information

We collect personal information from:

  • You, when you submit a form, send an email, or contact us by phone or chat.

  • Automatically, through cookies and similar technologies when you use the Website.

  • Service providers, such as Shopify (hosting and functionality), email service providers, and analytics tools (if enabled), acting on our behalf.

3) Purposes of Processing Personal Information

We use personal information primarily for B2B communication and inquiry processing, including:

  • Responding to inquiries and preparing offers: contacting you, clarifying your needs, and preparing technical or commercial proposals.

  • Project-related communication: follow-up discussions, site inspections (if applicable), timelines, and logistics.

  • Website improvement and security: maintaining Website functionality, preventing abuse or cyberattacks, and improving user experience.

  • Analytics and statistics: understanding which pages are most useful and improving Website content.

  • Marketing and informational communication: sending information about services or updates where there is a lawful basis (e.g. your explicit consent or legitimate interest in B2B communication, in accordance with applicable law). You may request to stop such communications at any time.

4) Legal Bases for Processing (GDPR)

We process personal data on one or more of the following legal bases:

  • Legitimate interest – responding to inquiries, maintaining business communication, and ensuring Website security.

  • Performance of a contract or pre-contractual steps – when you request a quotation, site visit, or project preparation.

  • Consent – where required by law (e.g. certain cookies or marketing activities, if applicable).

  • Legal obligation – where we are required to retain information by law.

5) Sharing of Personal Information

We share personal information only when necessary and for lawful purposes, including with:

  • Shopify – Website hosting and technical operation.

  • Service providers – email services, IT support, analytics, spam protection.

  • Partners/manufacturers – only when required for preparing a quotation or technical clarification (e.g. sharing inquiry parameters with a manufacturer to obtain pricing or technical confirmation). We share only the minimum necessary data.

  • Public authorities – where required by law.

We do not sell personal data.

6) Cookies

The Website uses cookies and similar technologies for:

  • Website functionality and security;

  • measurement and analysis;

  • performance and user experience improvement.

Details may be provided in a separate Cookie Policy. If a cookie consent banner is used, it manages user preferences.

7) International Data Transfers

Shopify and/or certain service providers may process data outside the European Economic Area (EEA). In such cases, recognized data protection mechanisms (e.g. Standard Contractual Clauses) are used where applicable.

8) Data Retention

We retain personal information only for as long as necessary to:

  • process inquiries and related communication;

  • comply with legal obligations;

  • protect our interests in the event of disputes.

Retention periods vary depending on the type of information and the specific circumstances.

9) Your Rights

Where GDPR applies, you have the right to:

  • access your personal data;

  • correct inaccurate data;

  • request erasure (“right to be forgotten”) under certain conditions;

  • restrict processing;

  • object to processing based on legitimate interest;

  • data portability (where applicable);

  • withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details in the Contact section below.

10) Children’s Data

The Website is not intended for persons under 18 years of age, and we do not knowingly collect personal data from children.

11) External Links

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices.

12) Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on the Website with an updated “Last updated” date.

13) Contact

“DOTEX Solutions” Ltd.
(registered in Bulgarian as “ДОТЕКС Солюшънс” ООД)

UIC: 208638010
Email: sales@dotex.bg
Address: 18 Panega St., Razgrad, Razgrad Region, 7200, Bulgaria
Phone: +359 886 026 273